ECHECK PROCESSING FAQS
An eCheck allows customers to pay by check and input the routing number and account number, typically contained on a paper check. The payment is processed electronically using the ACH network.
ECheck processing is a flexible alternative to accepting check payments. The electronic check drafting method gives you the flexibility to accept payments securely from Us Customers.
Only customers residing within the United States, and using a United States bank account are able to lodge eCheck transactions.
By using the check clearing infrastructure merchants are limited to a maximum 60-day dispute window for payments.
Processor will offers two simple ways to post eCheck transactions:
Virtual Terminal: Merchant has a payment page via Processor backend, where they submit a transaction manually by entering the customer’s payment information.
Application Programming Interface (API): The API is designed for ecommerce businesses. So you can integrate your existing payment system directly with our gateway allowing your customer to submit transactions electronically
You can process your orders any time 24*7.
When a transaction/order is submitted to be processed, within seconds it is scrubbed by the internal nationwide scrubbing data system that checks for negative bank account data. If the system does not detect any negative data on the bank account, it is passed into the “pending” status. From there, the Verifications Department calls the customer to confirm the validity of the order. Once all is verified, the customer bank is called to verify the name on the account matches, the account is open and valid, and the funds are currently available for the eCheck to successfully debit the customer’s account.
This verification process takes place in real time, approximately 1-2 minutes to complete, in the order the transaction was received. In some cases, a DocuSign is sent for the customer to complete. Once the DocuSign is returned to us completed by the customer; then they can make a final call to confirm that the customer was the signer of the completed document. If your company is required to include this DocuSign step for Verification calls, the Merchant will be notified of this step upon the boarding of your processing account. You might wonder, why such a thorough process? These steps are taken to prevent the risk of a “Returned Check.”
Instead of pushing the transactions automatically through to the customer’s bank, our Verification process reduces the chance of a NSF, Stop Payment, Not Authorized payment, etc. It also minimizes the chance of fraudulent activity on a customer’s checking account. This process not only will benefit your business by reducing the chance of a “Returned Check”, but it will also give reassurance to your customers, that they are safe and secure when making payments via eCheck.
Our banking partner will notify you for every transaction status change via email. Accounting Department also provides you with an easy to read summary of all transactions processed and their respective status. Additionally, you can view a payment history for each of your customers within your report generated on the portal on Weekly Basis.
Once the eCheck transaction has been approved, it takes approximately 2-3 days for the check to clear.
CREDIT CARD FAQS
A form of payment in which the customer can make the payment through his debit or credit card by entering its card details. The customer will provide their credit/debit card details via the merchant’s payment page for processing. The merchant will also have access to a Virtual Terminal to submit credit card transactions for real time processing.
A credit card is a card that allows you to borrow money in small amounts at local merchants. You use the card to make your basic transactions. The credit card company then charges you interest on your purchases, though there is generally a grace period of approximately thirty days before interest is charged if you do not carry your balance over from month to month. Debit cards are used to make purchases at retail locations in the same way credit cards are used, however the money comes directly from your checking or savings account.
Yes you can. Our banking partner processes debit card transactions through the same system as credit cards, ensuring full acceptance and payment approval in a real-time environment.
Our solutions allow you to accept MasterCard, Visa, American Express, Discover, Diners Club, JCB, Euro card, and many other as well.
Credit/Debit card processing has no restrictions with the location of customers. Merchants can accept payments from customers all around the world.
You can process your Orders anytime 24*7
Accounting Department provides you with an easy to read summary of all transactions processed and their respective status. Additionally, you can view a payment history for each of your customers within your portal in the gateway.